Complaints Procedure

How to make a complaint

Your straightforward guide to raising concerns with VELA Recruitment

Should you wish to raise a complaint, this may be communicated verbally, in writing, or by email to crew@velarecruitment.com. Upon receipt, the matter will be reviewed and investigated, and we will endeavour to resolve it within 21 days.

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If you believe that your complaint has not been satisfactorily addressed, you may contact the MLC Department of the Maritime and Coastguard Agency using the details below:

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Email: mlc@mcga.gov.uk
Website: www.mcga.gov.uk